As a small and medium enterprise (SME) owner, you must have invested significant time, effort, and resources in winning new customers. Nonetheless, acquiring new customers is just the first step since the real challenge lies in retaining them. In other words, maintaining customer loyalty and ensuring they keep coming back for more is critical for sustainable business growth. This is where customer retention strategies come in. In this blog, we will discuss the importance of customer retention, key customer retention strategies, and how a business consultant can help you achieve this crucial component of business growth.

There comes a time in every business’ lifetime when it needs more; it needs to be shaped by fresh eyes and a new perspective, or guided through change by those with different experiences and expertise.

If you’ve heard of business consultants, but don’t quite understand what it is that they do, don’t worry - you are most definitely not alone!

Those self-employed usually need to complete a Self Assessment tax return and pay their tax bill each year. This guide will help those registered as self-employed complete their tax return.

Back in 2019, we teamed up with North East’s Business & IP Centre to offer free one-to-one advice to local businesses.

If you’re thinking of launching a new venture, having a business plan is key to its success.

You might have spent months creating your business plan, but it’s not uncommon to encounter something you didn’t expect as you get underway which causes the rest of your well thought out and time-intensive plan to go out of the window.

In addition to your business plan, a set of financial statements detailing your cash flow is essential.

As hiring a professional business consultant can be costly for a small or medium sized business with a limited budget, a lot wonder whether it’s really worth it and what value can be derived from the investment.

Sustainable growth is something that every business, large or small, aspires to but knowing exactly how to foster that is something many businesses struggle to define.

It doesn’t matter how successful your business is, there’s always room for improvement.

Let’s face it, nobody likes to be criticised. However, constructive criticism is actually good for your business.